Customer Services

Car Parking

The Grafton has two car parks with more than 800 car park spaces.

The Grafton East Car Park

The Grafton East multi-storey car park, situated on East Road has 524 spaces and is open 24 hours a day, seven days a week. There are 48 blue badge spaces and 18 parent and child bays. Two electric re-charging points are available at this car park.

Click here to view parking charges for The Grafton East car park.

The Grafton West Car Park

The Grafton West car park, situated off Fitzroy Street, is a two level car park with 284 spaces and is open 24 hours a day, seven days a week. There are three blue badge spaces.

Some free motorcycle bays are available opposite The Grafton West car park.

Click here to view parking charges for The Grafton West car park.

The car park at the centre is managed and run by Cambridge City Council and operates a pay as you go system with ticket machines located across the site.

We operate separate daytime and evening tariffs. If your stay includes both daytime and evening/overnight charges you must add them together.

If your stay includes more than one day, keep your ticket; the pay machine will calculate the full price when you are ready to leave.

Payment options:

  • Payment can be made using cash and cards, including contactless
  • First 3 hours free for Blue Badge holders
  • Season tickets available for businesses

 

Further information:

  • Enter our postcode CB1 1PS into your SatNav, and it will make finding us easier
  • Maximum height 1.98 meters (6 feet 6 inches)
  • Park Mark status awarded
  • Borrow a scooter from Shopmobility
  • 874 spaces including:

For parking enquiries please call 01223 458515 or 01223 457337 (out of hours)

Email: carparks@cambridge.gov.uk

Shop Mobility - Free service

You can find our Shopmobility offices within The Grafton on the fourth floor of the Grafton East car park.

The office is open Monday to Saturday, 10:00am to 5:00pm and 11:00am to 4:00pm on Sundays.

If you are arriving by bus or taxi, we can meet you from the bus station and bus stops but this facility must be pre-booked.

Registration

Proof of your name and address is required before a mobility aid will be issued. Please provide a passport or driver’s license and a recent utility bill.  You will be required to undergo a short test to ensure you are competent using an electrically powered chair or scooter; when you are both confident and happy you can use it then away you go.  We also require completion of a simple form for insurance purposes.

Bookings and contact details

To make sure that a suitable mobility aid is available pre-booking is advised. Please phone the office or send an email to shopmobility@cambridge.gov.uk. Staff will confirm the booking. The office has a 24-hour answerphone so please leave a message and your contact details so we can get back to you.

Grafton East office – Telephone 01223 461858

 

Cold Weather Provision

During cold weather we check the pavements daily for ice and snow. If pathways are clear, scooter and wheelchair use is allowed outside The Grafton.  In the event of heavy snowfall or ice, scooter and wheelchair use is only permitted in the shopping centres themselves.

 

Charity and Community

Cambridge Street Aid

The Grafton’s Charity of the Year Partner

Cambridge Street Aid helps people on the streets to turn a corner. They do this by raising funds from which people who are street homeless – or who have been in the past – can apply for a grant to help them get off, and stay off, the streets.

There are lots of reasons why people beg on the street. Each person has their own story to tell, and many of us instinctively want to give money to someone we think needs our help. But giving money directly to people on the streets can actually keep them on the streets for longer.

As well as providing practical help to people on the streets, Street Aid gives those who want to help an alternative to handing money directly to people. If you donate to Street Aid, your donation is combined with hundreds of others to make a meaningful sum that will make a real difference to someone’s life. Every single penny donated goes directly to grants for individuals.

We’re committed to supporting our local community from charity collections to community events.

Community Events

Throughout the year we host a range of events for local clubs, charities and organisations, if you have a community event that you would like to hold at The Grafton please contact us.